Do Carers Go Free at Windsor Castle?

Yes, carers accompanying disabled visitors to Windsor Castle can enter for free. The castle offers free admission for an access companion when visiting with a disabled individual, ensuring that carers do not need to purchase a separate ticket.

Let’s discuss in detail:

At Windsor Castle, carers accompanying disabled visitors are indeed granted complimentary access, reflecting the castle’s commitment to accessibility and inclusivity. This free entry applies specifically to “access companions” who support disabled visitors, ensuring everyone can experience this iconic royal residence’s rich history and beauty regardless of their abilities.

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Access for Disabled Visitors

Windsor Castle offers a variety of accommodations to ensure that all visitors can enjoy their time at the castle. Visitors with disabilities are eligible for a concessionary ticket, and their carers or companions can accompany them for free. Visitors with disabilities may need proof of their status to receive a concessionary ticket, and carers or companions are typically required to present documentation to qualify for the complimentary access companion ticket.

This policy reflects Windsor Castle’s efforts to maintain an inclusive and accessible environment for all guests, whether they have physical, sensory, or cognitive disabilities.

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Facilities and Assistance

Windsor Castle is generally wheelchair accessible, although it sits atop a steep hill, and long distances may need to be covered within the grounds. For those with mobility challenges, the castle provides alternative arrangements such as staff assistance, and a golf buggy is available in extreme cases for visitors unable to manage long distances.

During peak periods, such as the summer and Christmas seasons, the Admission Centre can get very busy, but visitors who have difficulty standing or queuing can speak to staff for assistance, including seating or fast-track admission where possible. Lifts are available to access certain areas, but they require assistance from castle staff as they are not part of the main visitor route.

Additionally, the castle offers accessible toilets, including a Changing Places facility, and seating is provided throughout the premises, with additional seating available upon request to accommodate those with mobility needs.

For visitors who are blind or partially sighted, Windsor Castle offers a descriptive audio guide. There is also the option to book a pre-arranged tour, and some guides have been trained by VocalEyes, a charity focused on making heritage sites accessible to visually impaired individuals.

Visitors who are D/deaf or hard of hearing can benefit from British Sign Language (BSL) multimedia tours, which are held regularly. A plain English version of the audio tour script is also available for borrowing. A complimentary access companion ticket is also available for disabled visitors who need assistance during their visit.

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Booking and Entry

Carers accompanying disabled visitors can obtain a complimentary ticket either by booking online in advance or on the day of the visit without prior booking. While the general visitor experience at Windsor Castle includes access to the State Apartments, St. George’s Chapel, and the surrounding grounds, accessibility may be limited in certain areas due to the castle’s historic structure and steep terrain.

Windsor Castle offers various accommodations such as staff assistance, lifts, and seating to support visitors with physical disabilities, but access to certain areas is limited.

• Staff Assistance: Castle staff are trained to help visitors with mobility issues navigate the site. Staff are located throughout the castle; some are trained in basic British Sign Language (BSL) and dementia-friendly approaches​.
• Lifts: While lifts are available, they are mostly located in areas not open to the general public. Therefore, they provide access to specific sections but do not make the entire castle fully accessible due to its historic structure​.
• Seating: Limited respite seating is available in areas like the State Apartments and St. George’s Chapel. This is helpful for visitors who may need to rest during their visit​.

However, certain castle areas remain challenging due to steep inclines and steps, and full accessibility may not be possible in all sections​.

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Conclusion

Windsor Castle has made considerable efforts to enhance accessibility for disabled visitors and their carers. It offers free admission to carers, and various accessibility features are available, such as ramps, lifts, wheelchair and mobility scooter rentals, and multimedia guides with British Sign Language and audio descriptions. These measures support a more inclusive experience for many visitors.

However, due to the castle’s historic structure, some areas with steep terrain or steps remain challenging to access fully. Therefore, while the castle strives to be as inclusive as possible, complete access to all areas is still difficult in certain parts.

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FAQ

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